Contact

Any questions about the mask, your order or anything else? We’ll get back to you within 24 hours.

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Whether you have a question before you place your order or have just received your SolarMask — we’re here to help. Most of the questions we receive are about:

  • •Your order & delivery — status, track & trace, or a change of address.
  • •Usage & results — which colour setting to use when, how often, and what you can realistically expect.
  • •Returns & warranty — our 30-day returns policy and 2-year warranty.
  • •Collaborate — press, content or a partnership with SolarMask.

We usually reply within one working day (often sooner). Would you prefer to ask a quick question? Use the WhatsApp button at the bottom right, and we’ll help you out in real time.

Many answers can also be found on our FAQ page and in the science behind LED light therapy. Not sure which setting is right for your skin? Feel free to ask us — we’ll help you decide based on your skin type and your goals.

SolarMask is a small, dedicated team: we use the mask ourselves and know the products inside out. That means you won’t get a standard, scripted reply, but advice tailored to your situation. Do you have any feedback or an idea to make SolarMask better? We’d love to hear that too — many of our improvements come directly from questions and suggestions from customers. You’re always welcome to email us; we read every message ourselves.